Answers to Your Frequent Questions
Discover fast, hassle-free solutions for selling diabetic supplies with peace of mind and ease
How do you determine pricing for my supplies?
I base pricing on several factors: packaging condition (mint, lightly dinged, or damaged), expiration date (closer dates reduce value), brand popularity and market demand, box type (Retail, Non-Retail, Medicaid, Medicare), and test strip count. Final quotes are provided after inspection.
What diabetic supplies do you purchase?
I purchase unused, surplus diabetic supplies including blood glucose test strips, Continuous Glucose Monitors (CGMs), and insulin pump supplies. All items must be from major, trusted brands and meet my quality standards for resale.
What happens if my items don't meet your criteria?
If your products don’t meet my purchasing criteria, I may return them at your cost or dispose of them at your request. I reserve the right to refuse any items that don’t meet the established requirements.
Who can sell diabetic supplies to you?
You must be the rightful owner of the products and at least 18 years old (or have legal guardian permission if under 18). You must ensure the products meet legal guidelines for resale and comply with all applicable laws regarding medical item sales.
What are my shipping options?
You can choose free local pickup in Indianapolis for immediate payment, or ship your items using detailed instructions I provide. Unless otherwise stated, sellers are responsible for postage. I recommend using trackable, insured shipping methods.
Can I sell supplies from outside Indianapolis?
Absolutely! I accept shipments nationwide. As long as your supplies meet my requirements, I welcome transactions from anywhere in the United States. Your items receive the same careful evaluation regardless of location.
What condition must my supplies be in to sell them?
Your supplies must be factory-sealed in original packaging, unexpired, and in sellable condition. This means no damage from moisture, heavy dents, or unreadable labeling. CGMs and insulin pump supplies must be unopened and within valid expiration dates.
Do you guarantee the pricing listed on your website?
I do not guarantee the accuracy or completeness of product pricing listed on the site, as market conditions change. Final pricing is determined after inspection of the actual items and their condition.
Are you responsible for lost or damaged packages?
I am not responsible for items lost or damaged in transit. This is why I strongly recommend using trackable, insured shipping methods when mailing your supplies to ensure protection during transport.
How fast can you process payment?
Payments are typically processed within 3-5 business days after I receive and inspect your items. For local Indianapolis pickups, payment is made directly after collection. I offer various payment methods including check, PayPal, and Zelle.
Should I remove labels?
Please leave all labels in place. Our team will carefully remove them to protect the box from any damage. We make sure to securely dispose of any personal information to keep your privacy safe.
What if I’ve already taken off the pharmacy labels?
If removing the labels causes any damage to the packaging, the value of your items may be reduced. In some cases, we may offer up to half the usual payout depending on the condition of the box when we receive it.
Is it legal to sell my diabetic supplies?
Yes — it is completely legal to sell diabetic supplies that are available over the counter. Even if your items were initially prescribed, as long as they can be purchased without a prescription at a pharmacy, you’re allowed to resell them.
Can I sell products paid for by Medicare or Medicaid?
Unfortunately, we are unable to purchase test strips labeled for Medicare or Medicaid use due to FDA guidelines. Certain CGM items, like Dexcom sensors marked “DME Beneficiary” or “Government Payee,” may still be eligible. Please check the individual product pages for more information on what we can accept.
Who covers the cost of shipping?
We cover all shipping costs for your order. After submitting your order through our website, you can choose to either receive a printable shipping label by email or have a physical label mailed to you. Simply attach the label to your package and drop it off at the post office to be scanned — we’ll take care of the rest!
Can I use my own shipping label to send in supplies?
We ask that you use the shipping label provided for your specific order. Each label is uniquely generated to help us accurately track and process your shipment. Reusing old labels or using your own may cause delays in receiving and paying for your order.
Can you return my items if they’re expired or not accepted?
We do not return any items sent to us. To help avoid this, our website features an expiration date checker so you can confirm whether your products meet our guidelines before shipping. During checkout, you’ll be asked to confirm that all items are unopened, unexpired, and in clean, sellable condition. Please review this carefully to ensure your items are eligible.
Do you offer a new customer bonus?
Yes! As a thank-you for choosing us, new customers will receive a $15 bonus on their first order of $100 or more. It’s our way of welcoming you and showing appreciation for your business!
What if the products I send are damaged?”
Products that arrive damaged or don’t meet our quality standards may be recycled, donated, or disposed of. In some cases, if the damage is minimal and the item can still be resold, we may offer up to 50% of the regular payout. For more information, please see our Damage Guidelines in the Terms and Conditions.
Can I send products purchased outside the U.S.?
We’re unable to accept any items manufactured or purchased internationally, as they do not meet FDA requirements. At this time, we only accept products approved for sale within the United States.
What do you consider to be dinged?
Dinged is considered to be boxes that have small crease, bend, tiny tears (spec), dent or scratched. Typically will subtract $3 from total value.
What do you consider to be damaged?
Damaged is considered to be boxes that have big creases, pen marks, large rips, crushed, stained, seal is still intact. Damage products that are still acceptable will cut the total value in half.
